Billing Support
Please note that we have switched billing providers.
CCBill member (New):
If you are a newer CCBILL member and you’d like to cancel your subscription and not to be billed again, or for any billing questions including refunds on a case-by-case basis, please contact our billing partner, CCBill via the link below, or phone 1-888-596-9279, [email protected]
EPOCH member (Old):
If you are an older EPOCH.com member, please reach out to (24/7) www.epoch.com or call (US) 1-800-893-8871 or (Worldwide) 1-310-664-5810 with your billing info to edit/cancel your current membership.
Complaints
We allow all users to report any content that may be illegal. We acknowledge all such complaints and they will be reviewed within 7 business days. We have administrative staff going over the complaints, and in accordance with the Terms and conditions decide the validity of the complaint. After the decision has been made, the user may appeal the decision within the next 24 hours. When the decision is made, according to the decision itself, any infringing, illegal, abusive or otherwise inappropriate content will be removed. For all complaints, please contact us through [email protected]
Appeals
If you have been depicted in any content and would like to appeal removal of such content, please notify us by sending an email to [email protected].
Business/Collaboration Inquiries
Contact us by emailing [email protected].
商务合作请邮件至 [email protected]